Emergency Green Pool Recovery at Reunion Resort
The Problem
A property manager called us on a Thursday morning. Guests were arriving Saturday at 3 PM. The pool was dark green—you could not see the bottom of the shallow end. The previous pool service company had not shown up for their last two scheduled visits, and the pool had been without chemical treatment for over two weeks in July heat.
Chlorine reading: 0.0 ppm. Phosphate levels were off the chart. The filter was clogged with algae, and the pump basket was full of debris. This was a full-blown algae bloom, not just cloudy water.
Our Response
- Arrived on-site within 3 hours of the call
- Cleaned pump basket and backwashed the DE filter completely
- Brushed all walls, steps, and floor to break up algae colonies
- Applied professional-grade liquid chlorine shock (triple dose for severity)
- Added phosphate remover to eliminate the algae food source
- Added clarifier to accelerate particle settling
- Ran the pump on high speed for 24 hours straight
- Returned Friday morning: backwashed filter again, vacuumed settled debris to waste
- Added a second round of shock treatment Friday afternoon
- Final visit Saturday morning: water was clear blue, chlorine holding at 3.0 ppm
Results
- Turnaround: Dark green to clear blue in approximately 30 hours
- Guest impact: Guests checked in to a clean, swim-ready pool
- Reviews protected: No negative guest reviews about the pool
- Ongoing: Property manager switched to our weekly service
Key Takeaway
A green pool is not just ugly—it is a health hazard and a guaranteed bad review for vacation rentals. Two weeks without service in Florida summer heat is all it takes. The property manager now has us on a weekly schedule with a standing order for emergency visits between guest turnovers when needed.
Green Pool Emergency?
We have done this hundreds of times. Call now and we will get to work.