HOA Community Pool Equipment Overhaul in Kissimmee

The Problem

An HOA board president called us after their community pool failed a county health inspection. The previous pool service company had been cutting corners for months. The inspection cited:

• ✘Chlorine below minimum required level (0.5 ppm vs. required 1.0 ppm minimum)
• ✘pH outside acceptable range
• ✘Pool pump making grinding noise and losing prime intermittently
• ✘Chemical controller offline and not dosing
• ✘Gas heater not functional (broken ignition module)
• ✘No chemical log documentation for the past 60 days

The board was facing a potential pool closure order and angry residents. They needed the problems fixed immediately.

Our Response

• On-site assessment within 24 hours of the call
• Replaced pump motor and mechanical seal (grinding was a failed bearing)
• Recalibrated and reconnected the chemical controller (ORP and pH probes replaced)
• Repaired the Raypak gas heater ignition module and tested all safety systems
• Performed a full water chemistry correction over 48 hours
• Started daily chemical logging documentation immediately
• Scheduled the health department re-inspection for 5 days later

Results

Key Takeaway

Community pools are held to a higher standard than residential pools. The health department expects documentation, consistent chemistry, and functional equipment. When an HOA board discovers their vendor has been falling behind, the problems are usually layered—chemistry, equipment, and documentation all need attention at once. We see this pattern regularly and have a process for getting pools back into compliance quickly.