
You're running an Airbnb or Vrbo near Disney World. Your pool is one of the main reasons guests book your property. But pool maintenance is also one of the fastest ways to tank your rating if it goes wrong.
We service 300+ vacation rental pools monthly in Kissimmee, Davenport, ChampionsGate, and Reunion. Here's everything Airbnb hosts need to know about keeping their pool guest-ready without losing their mind.
The 4 Biggest Pool Mistakes Airbnb Hosts Make
1. Treating Your Pool Like a Residential Pool
Vacation rental pools get unpredictable bather loads. A quiet couple one week, then 12 people having a pool party the next. That throws off pH, alkalinity, and chlorine demand in ways residential pools don't experience.
Standard weekly service isn't built for this. You need a pool company that adjusts chemistry 24-48 hours before check-in and responds same-day when a guest calls about cloudy water.
2. No Proof of Service
Guest complains the pool was green on check-in. Your pool company says they serviced it Wednesday. Who's telling the truth? Without timestamped photos, you have no way to know.
Solution: Require photo reports after every visit. We send photos of skimmer baskets, water test results, and equipment checks. If a guest complains, you have documentation.
3. Slow Emergency Response
Guest calls Friday at 4 PM: "The pool is green and my kids can't swim." Your pool company says they'll be out Tuesday. Meanwhile, your 5-star rating is about to become a 1-star review.
Solution: Work with a company that offers same-day or next-day emergency response for weekly service customers. We keep shock treatments and algaecide in stock for these situations.
4. No Insurance Verification
Your pool guy falls off a ladder and gets hurt on your property. Turns out he's not insured. Guess who's liable? You are.
Solution: Require proof of insurance. We carry $2M liability insurance and can provide certificates on request. It's not optional for commercial pool service.
What Airbnb Pool Service Should Include
Here's what your vacation rental pool service should include every week:
Weekly Standard Service
- Water chemistry testing: Chlorine, pH, alkalinity
- Chemical balancing: Chlorine, acid, soda ash, algaecide (included in monthly price)
- Skim, brush, vacuum: Remove debris, scrub walls, clean pool floor
- Empty baskets: Skimmer and pump baskets cleared
- Equipment check: Pump, filter, heater, automation inspected
- Photo report: Timestamped photos sent after every visit
- Notes on upcoming issues: "Filter pressure high, backwash recommended" etc.
Pre-Check-In Boost
24-48 hours before guest check-in, we increase chlorine levels to handle increased bather load. This prevents the "pool turned green after 2 days" complaint. It's included in your monthly service—no extra charge.
Handling Guest Complaints About the Pool
Here's how to handle the most common guest complaints:
“The pool is green/cloudy”
What to do: Call your pool company immediately. Don't wait until Monday if it's Friday night. We respond same-day or next-day for weekly service customers.
What we do: Test water, shock-treat if needed, add algaecide. Most issues cleared in 24-48 hours. We'll provide you with updated photos to show the guest.
Pro tip: If you have photo reports showing the pool was clear on service day, show those to the guest. It proves the issue happened during their stay (usually from heavy use + afternoon rain).
“The heater won't turn on”
What to do: Call for emergency repair. Don't try to troubleshoot it yourself—heaters involve gas lines and electrical work.
What we do: Diagnose same-day. Most heater repairs are pressure switches, control boards, or igniter issues. We keep common parts in stock, so most repairs are same-day fixes.
“The pool light isn't working”
What to do: Call for repair. Pool lights are electrical work—requires a licensed tech.
What we do: Test the transformer and bulb. If it's just a burned-out bulb, that's a quick fix. If the transformer is blown, that's a bigger repair ($200-$400 typically).
Pricing for Airbnb Pool Service
Vacation rental pool service runs $110-$160/month in the Kissimmee/Davenport/Orlando area. Price depends on:
- • Pool size: Standard pools $110-$135, large pools/spa combos $135-$160
- • Guest turnover frequency: High-turnover properties may need mid-week visits (quoted separately)
- • Location: Properties in Reunion, ChampionsGate, Davenport get standard pricing
- • Screen enclosure: Screened pools may run $10-$15 less due to reduced debris
That monthly rate includes all standard chemicals (chlorine, acid, algaecide). Repairs and specialty treatments quoted separately. Read our full pool service pricing guide.
Multi-Property Discounts
Managing 5+ vacation rentals? We offer volume discounts for property management companies:
- • 5-9 properties: 5% discount
- • 10-19 properties: 10% discount
- • 20+ properties: Custom pricing (usually 12-15% off standard rates)
Insurance & Liability Protection
Here's what you need from any pool company servicing your Airbnb:
- General liability insurance: Minimum $2M coverage (we carry $2M)
- Worker's compensation: Covers their employees if someone gets hurt
- Florida CPC license: State contractor license for pool service (we hold #CPC1458975)
- Bonded: Protects you if they cause property damage
Insurance certificates available on request. Your property manager or STR insurance company will want proof of this before letting a pool company on-site.
Common Questions from Airbnb Hosts
Do I need pool service year-round in Florida?
Yes. Florida pools need service 52 weeks a year. Algae grows in winter, leaves fall in November/December, and afternoon rain happens year-round. Stopping service = green pool in 2-3 weeks.
Can I change my service day for guest turnovers?
Yes, but it depends on your schedule. If you have a Saturday turnover and your regular service day is Tuesday, we can move that week's service to Friday. Just give us 24-48 hours notice.
What if a guest damages pool equipment?
We'll document it in the next service report with photos. Common guest damage: broken pool light covers, cracked skimmer lids, damaged automation controls. You can use our photos for insurance claims or guest damage charges.
Do you service pools in gated communities?
Yes. We service pools in Reunion, ChampionsGate, Windsor at Westside, Solterra, and dozens of other gated resorts. You provide gate codes or add us to your vendor list.
Protect Your 5-Star Rating
Weekly service with photo reports, same-day emergency response, and $2M liability insurance. Trusted by 300+ vacation rental owners near Disney.

